Policies & Procedures
We work to support you through the buying process. We will keep you abreast of orders as we are able and assist if things don’t go as planned.
We try to include all costs in your original invoice, however, if there are additional costs that occur, those costs will be applied to the invoice and will be due. Payment needs to be received before orders are placed.
Blue Azalea Design is considered a retail furniture location and is a reseller for a number of manufacturers, vendors and suppliers. We abide by these manufacturer and vendor policies. Our product pricing is based on a number of factors, such as: the cost to purchase and ship; costs of overhead; minimum purchasing agreements, MSRP and profitability. We try to provide you with pricing that is less than retail, but it’s not always possible. This can vary greatly but in the end, a profit has to be made. Often, it’s a small amount, but the truth is that a business cannot sustain itself if it loses money. Blue Azalea Design will supply the paid invoice as proof of payment. Purchase orders and invoices to/from our suppliers will not be provided.
Per the manufacturers and vendors guidelines that we work with, some products that can be returned may be subject to a restocking fee. Please inspect items closely because many manufacturers will not accept a product return after 7 days of delivery. This is especially important for damaged goods so that we can get them exchanged by the vendor without additional cost or fees. Items that are customized, made to order, rugs, mattresses, gift cards, items shipped directly from the vendor to the client, and items damaged through normal wear and tear are not eligible for return. Discounted sale items cannot be returned. Prior purchases are not eligible for price adjustments. Prior purchases are not eligible for price adjustments. All returns must be approved before shipping or mailing the products.
NOTE: With all the ups and downs of the world today, we cannot guarantee any particular product to be available or ship/deliver on time. We do our best to inform and follow up.
Should you have any questions, please ask. We appreciate you and want to do the best for you to help you love your home.
All purchases are subject to the return policies of the manufacturer. Custom or partially custom orders are non-refundable and non-returnable without question. If the manufacturer / vendor will allow a return, it is subject to their terms which typically include shipping charges and restocking fees (typically 30%). The client (purchaser) is 100% responsible for these costs. The client is also responsible for the costs associated with carrying out the return. This may include designer or assistant costs, worker costs to load, unload, and disassemble the pieces, etc. The client is responsible for any costs incurred to make the return.
If products are damaged when delivered, we will strive to resolve the issue in the best means possible. This may mean product replacement, fixing the product, or offering a discount. This will be individually evaluated for each situation and discussed with the client.
NON PAYMENT POLICY
In the event of non-payment, our policy is a 5% month over month fee added to the total bill. Out policy is to provide three opportunities to pay the bill. After that, we will take legal action. Please don't take this route. We love our clients and it's only fair that we get paid for the work we do. We work hard and want to continue to provide our services to more people. We can only do that if we all do our part. So, to those that pay on time, THANK YOU!
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The Service allows you to find out more about our interior design services and view our design portfolio
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